The listed issues are very rare, but we — just like any other company in the world — may have slip-ups and, consequently, problems which are then getting solved quickly by our customer support team.
Yes, it is possible if you are a regular customer on our website and have not yet verified your own email address on the purchased account.
It is very simple. You contact the support team and we make sure that the issue is our oversight. You then choose any other account on our website that has an equivalent price and get it for free.
Just like the replacement process, but in this case you get your refund in 1 to 3 days. The money is returned via the payment method that has been previously used when purchasing the account.